FAQ

Where is In-Store Pickup offered?

In-Store Pickup is available at Earth Pets Natural Pet Market in Gainesville, FL near the Oaks Mall.

 

What days do you offer In-Store Pickup?

In-Store Pickup is currently available every day during regular hours of operation.

These hours are subject to change. Holidays may affect store hours and pickup hours.

 

What is the cutoff time for In-Store Pickup?

Monday - Friday: All In-Store Pickup orders placed after 5:00 pm will be available for pickup the following day, starting at 12:00 pm. 

Saturday: All In-Store Pickup orders placed after 4:00 pm will be available for pickup the following day, starting at 12:00 pm. 

Sunday: All In-Store Pickup orders placed after 3:00 pm will be available for pickup the following day, starting at 12:00 pm. 

 

What if I place my order after the cutoff time?

Monday - Friday: All In-Store Pickup orders placed after 5:00 pm will be available for pickup the following day, starting at 12:00 pm. 

Saturday: All In-Store Pickup orders placed after 4:00 pm will be available for pickup the following day, starting at 12:00 pm. 

Sunday: All In-Store Pickup orders placed after 3:00 pm will be available for pickup the following day, starting at 12:00 pm. 

 

How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.

 

How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.

 

Is there a minimum purchase requirement?

No.

 

How do I order?

All orders must be placed on our website, https://shop.earthpetsflorida.com. Please select In-Store Pickup and verify store location during checkout.

 

Do my online orders qualify for your Earth Rewards Program?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits.

 

Who do I contact with questions about my order?

Please email us at gainesville@earthpetsflorida.com

 

How do I return something purchased online?

All returns must be processed in-person at Earth Pets Natural Pet Market in Gainesville, FL near the Oaks Mall.